The college’s work to nurture a culture of Collaboration, Connection & Caring (3Cs) continues with training resources and guides.

The fourth of these guides is called “Improving Feedback.” This guide helps explain why feedback is important and provides some best practices for giving and receiving feedback. 

Feedback can be an opportunity for continuous improvement and growth and should not only be given when something goes wrong. Both positive and negative feedback are valuable tools in our professional lives for growth and self-improvement.

This guide offers examples you can use to provide effective feedback. Some recommendations include:

  • Be specific | This shows you’ve been paying attention and shows care. The person receiving the feedback will feel seen and appreciated. 
  • Be timely | Constructive feedback should happen frequently and consistently to give time for reflection and action. 
  • Be considerate | Feedback should be a dialog and not a one-way conversation — give the receiver space to respond.
  • Be balanced | Frame any negative feedback as an opportunity for professional growth. When giving feedback for improvement, always acknowledge positive accomplishments. 

To learn more about how to respond with empathy and to find other resources to build your emotional intelligence, view the full 3Cs Guide on Improving Feedback.  

About the 3Cs Guides

Developed from the combined expertise and insights of the Spring 2022 3Cs Learning Community and in response to requests from the 2021 and 2022 3Cs Roundtables, these guides offer support and action steps you can take to demonstrate 3Cs in your daily work at the college.

For more information and resources, view the 3Cs Guides. For all information about the 3Cs work happening at ACC, visit the 3Cs informational website on the FacStaff Info Hub.