Students who start their college journey strong, are more likely to finish strong. Each year, ACC loses 44 percent of its students from fall to fall. Yet, we know there are strategies that can provide the foundation to help more students stay on track. For example, when ACC students visit their advisor two or more times per term, their persistence rate increases 13 percentage points. ACC seeks to scale these programs to better support our students.
This strategy supports the pillar for Start Strong.
Key Activities
- Identify the two most impactful aspects of student success courses and the ACC courses that accomplish these purposes.
- Research and define the metrics for students who should be exempted from a student success course.
- Identify the processes at ACC that result in students not enrolling in success courses, and adjust or create new processes to prevent this.
Current Work Stage
Phase 2 team-Design work launched in January 2025.

Design Team Members
- Susan Burkhauser, Director, Institutional Research (Co-Chair)
- Samuel Echevarria-Cruz, Department Chair, Sociology (Co-Chair)
- Elizabeth Frye, Faculty, Integrated Reading & Writing English
- Edgar Granillo, Faculty, Student Development
- Jamie Rogers, Faculty, Drama and Assistant Dean, ADM
- Sherri Castillo, Tutoring Specialist
- Jennifer Houlihan, Director, User Experience Design Workforce Training Programs
- Daniella Bush, Success Coach
- Melissa Brown, Senior Administrative Assistant, Dean of Public & Social Svcs
- Suzanne West, Student
Documents
Visit the team’s document repository to view team materials, such as meeting agendas and minutes, presentation resources, and deliverables. An ACC login is required.
Student Success Course Repository
Share Your Feedback
Improving student success at Austin Community College is everyone’s job. Your comments, questions, and ideas can help our design teams.
