Austin Community College District’s (ACC) new service request system, TeamDynamix (TDX), is now live! The Mojo ticketing system has been turned off ahead of its permanent retirement in December. 

Bookmark the TDX portal at https://acchelp.austincc.edu.

What to Expect

From today forward, employees can receive assistance by going to our new Client Portal to submit a ticket. As of October 28, 2025, Mojo is no longer available to open new tickets, and employees who go to the old Mojo site will receive this message: 

Training and Guides

Simple, brief training guides are now available. Employees who need assistance reporting a problem or requesting a service can watch these videos.

Communications

ACC’s Office of Information Technology will continue to issue communications this week across the College, highlighting the changes and support from the project team.  

Mojo Open Tickets and Data Retention

The project team will be archiving data exported from Mojo in mid-November and will share instructions on how to get access to old, closed tickets if needed.

Upcoming Milestones

  • Wednesday, October 29, 7 a.m. – TeamDynamix goes live! Fulfillers/agents across multiple departments should work to finalize the resolution of current open Mojo tickets or manually transition tickets to TDX. This means that fulfillers/agents across the College will be working in both Mojo and TDX for a short period of time.
  • Monday, November 17– All Mojo access removed, archive made available.

IT’s Commitment to Continuous Improvement

A launch of this magnitude can be bumpy as our community adjusts to the new ticketing system. ACC IT is here for you. Our TeamDynamix (TDX) project team will continue working with departments post-launch to minimize any disruptions, monitor performance, review the new dashboards, and drive continuous improvement.

Continue to share your questions with our project team by emailing [email protected]. The team has been logging and addressing your questions and concerns, and we will continue to do so.  


Contributed by the ACC Office of Information Technology