The Teaching & Learning Excellence Division (TLED) announces new improvements to media services for faculty. 

Media Services is Now Educational Technology Support (ETS)

This team, managed by Rene Renteria, provides wraparound support for ACC’s many instructional tools and technologies. If you are a faculty member unsure of what kind of support you need, Educational Technology Support (ETS) staff can either address it or connect you to the right team. Services include:

  • On-campus classroom A/V support,
  • Technical support and faculty training on tools including Blackboard, Mediasite, VidGrid, Respondus, Adobe Creative Cloud, iPads, Softchalk, Google Suite (Google Doc, Calendar, Sites, etc), Padlet, Zoom+, and
  • Web conferencing support for instructional classes.

Visit the Teaching & Learning Knowledge Base to explore all the support documentation available.

New Phone Number, Faster Support

In mid-November you’ll notice a small, yet significant, change in how to reach the ETS team. Using one central phone number, you’ll quickly be connected to the first team member available for help with classroom A/V, checking out equipment, and teaching technology.

All faculty will receive notification via email. Information also will be shared in the TLED newsletter and will be updated in all ACC classrooms on the instructor podiums. 


New phone number coming soon!
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Contributed by Courtney Grams