From the IT Newsletter

Returning to campus from a long break might not be easy, and getting back to your work routine might feel difficult, especially if you experience IT-related issues. 

We want to make sure you know what steps to take and who to contact if you run into any of the common issues listed below: 

  • Network connection problems 
  • Phone systems not on
  • Printers are offline
  • Unable to log in to systems due to password issues 
  • Monitors not working properly
  • Missing peripherals
  • Missing furniture
  • Office relocation

In any of the cases listed above, you’ll want technical assistance. You can request this support by calling the IT Service Desk at 512-223-TECH/8324, visiting the Information Technology Website and clicking on Submit a Ticket, or submitting a Technical Service Request here > ACC Service Request Form.

Please make sure your equipment and logins are in working order. This will help the IT support team facilitate requests in a timely manner.

Prioritization: IT will prioritize student-facing service requests and classroom preparation requests. The technicians will then process all faculty/staff requests in the order they are received as we know the volume will be heightened with everyone returning slowly back to campus.

For all new hires: Domain credentials are required. Managers and supervisors should submit a New User Login Request form. For a step-by-step guide on how to submit a New Hire Request Form, click here.

For IT Software New/Renewal requests: Please submit them via this form

For IT Hardware New/Replacements requests (Emergency Replacements due to hardware failure and/or New Hire/New Positions): Please submit them via this form.

Accessing ACC’s Wi-Fi

Austin Community College provides access to the internet via wireless network (Wi-Fi Secure) to all faculty and staff.

This process is intended for all ACC devices and personal mobile devices that will need internet access via ACC’s Wi-Fi.

In order to register a device to connect to the Wi-Fi, an ACCeID is required. To get connected, follow the steps below on your device. For any ACCeID issues related, click here.

  1. How to connect your device to the ACC wireless network.
  2. Ensure your laptop wireless is enabled.
  3. Select “ACC Start Here”.
  4. Go to the URL:
  5. Read the “Terms and Conditions” and check the box “I agree to the Terms and Conditions”.
  6. Click “ACC Users”.
  7. Input your ACCeID and password.
  8. Select “Faculty / Staff”.
  9. Download the file.
  10. Run the installer.
  11. Click “Yes” to install the Cloudpath Certificate.
  12. Once the process is completed you will see “ACC Secure” connected.

ACC guest wireless network is also available. Click here to learn how to connect.

For step-by-step instructions for the different types of operating systems, click here.

To watch ACC Wi-Fi instructional videos, click on the systems below.

Important: For any step that lists ‘Student’, please select ‘Faculty/Staff.’

When working from home, do not forget to connect your Global Protect VPN to maintain a secure connection while working with all ACC applications and services.

Additional helpful links: