A Message from the Office of Information Technology

Some Austin Community College District (ACC) faculty and staff may no longer have desktop access to Microsoft 365 Office applications.

Desktop Office applications continue to be available on supported ACC-managed devices, and Microsoft 365 web applications will remain available online as they are through a different licensing model.

What Changed?

Microsoft has retired its older A1 Plus licensing model in use by the education sector, which ACC previously used for certain desktop Microsoft 365 applications. As a result, standard staff and non-adjunct faculty accounts may no longer include desktop Office licensing for personal or non-ACC-managed devices.

What Should I Do?

  • Staff and faculty can continue accessing Microsoft 365 web applications, including Word, Excel, PowerPoint, Outlook, and OneDrive, at office.com using their ACC Microsoft account.
  • Desktop Office applications remain available on ACC-managed devices through the standard ACC device image.
  • Employees who are also active students may sign in with their student Microsoft account for student-licensed desktop applications. Using a private or incognito browser window may help avoid sign-in conflicts.
  • Contact the Service Desk if:
    • You cannot access Microsoft 365 online
    • Office desktop applications are missing from an ACC-managed device
    • Office desktop applications are not functioning correctly
    • You need assistance determining the appropriate access method

Note: Some ACC internal web pages may still reference previous Microsoft licensing information and may not yet reflect the current licensing model. If you find conflicting information, please contact the Service Desk so the page can be reviewed and updated.

More information can be found on the TDX Knowledge Base.