{"id":1406,"date":"2022-01-27T12:35:15","date_gmt":"2022-01-27T18:35:15","guid":{"rendered":"https:\/\/infohub.austincc.edu\/shared-governance\/?p=1406"},"modified":"2022-02-08T12:39:34","modified_gmt":"2022-02-08T18:39:34","slug":"it-tech-tips-for-returning-to-campus","status":"publish","type":"post","link":"https:\/\/infohub.austincc.edu\/shared-governance\/blog\/2022\/01\/27\/it-tech-tips-for-returning-to-campus\/","title":{"rendered":"IT tech tips for returning to campus"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>From the IT Newsletter<\/strong><\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Returning to campus from a long break might not be easy, and getting back to your work routine might feel difficult, especially if you experience IT-related issues.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want to make sure you know what steps to take and who to contact if you run into any of the common issues listed below:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Network connection problems&nbsp;<\/li><li>Phone systems not on<\/li><li>Printers are offline<\/li><li>Unable to log in to systems due to password issues&nbsp;<\/li><li>Monitors not working properly<\/li><li>Missing peripherals<\/li><li>Missing furniture<\/li><li>Office relocation<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In any of the cases listed above, you\u2019ll want technical assistance. You can request this support by calling the IT Service Desk at <strong>512-223-TECH\/8324<\/strong>, visiting the<strong> <\/strong><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aowIt_gQK9WW0ZuqNNlC31JXsNxnepvh1orGVQ1huUSvfjMhI66ddlIN7tYRfNcQKaHxWSzdwjQctfpUGeJZSNKbPun9PuQ1gw==&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Information Technology Website<\/strong><\/a> and clicking on Submit a Ticket, or submitting a Technical Service Request here > <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1akmtvoyEUcrQ70up6qIhvoBTJ6peHgfbpKkhLf0yUxl-MdmuFGi_HH4HYXuLnC8Dhwq8TQdpSYwQdkoNiyFGIgz9BWNwrxAEmwTNHEYFHq4oVRjh8ypyIOImURx3W3FbRLdUtBV15rfW16rUwb6n8_c=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>ACC Service Request Form<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please make sure your equipment and logins are in working order. This will help the IT support team facilitate requests in a timely manner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prioritization<\/strong>: IT will prioritize student-facing service requests and classroom preparation requests. The technicians will then process all faculty\/staff requests in the order they are received as we know the volume will be heightened with everyone returning slowly back to campus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For all new hires<\/strong>: Domain credentials are required. Managers and supervisors should submit a New User Login Request form. For a step-by-step guide on how to submit a New Hire Request Form, click <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1ar-FiYBhpmjwLxtrwFpcW9yj-AcoAfk1Cyt-lDj-OyokGgawBSv7RJ7v9td5i5Ck-IXYnJW9RuzbzYH3D-vo127ByRsOBs8S_0bEJvdG-N9yI97vVS8R_8vUbmkSqhWlV3VqtESfTNwJ7FqUXoMaIWBYdp3KXp2DbwogfPMumJec1N6dAVwdoRY=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For IT Software New\/Renewal requests: <\/strong>Please submit them via this <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkG5evVQuN1VfdXUcXbQeJ1XYXW1sERPZ7jKB9kIvqk7xP0HUvS1W7ptUHoXcpBIEPRqzmfbqKdfqcSti52RkH7CbDhAIZPkRVXw3OEDQ4qJgPxZhFWfeRc-GB1bkl-LrnZoaFQGHnfeMesk7KzFe_NaBlh8t1yZ46DCFp6qBrSecE8sw1g63r3CsAhjlYiUrMb&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>form<\/strong><\/a><strong>.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For IT Hardware New\/Replacements requests (Emergency Replacements due to hardware failure and\/or New Hire\/New Positions)<\/strong>: Please submit them via this <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aumVJxfrSZ_OPqGWpQq3oPnTfAYIeWjTujpjxYBXuvgszFcINaFKlKOFhtikiL-ggq2NO5WP22hmMnmYycbhgYY5uzR5Aa5EVD8qDLtDi7Q_MjVPgbI6daBEST8aGztWI4dyyX1JRB9bE0d4V9yRl9D-4U0FPqJvdQorG5R1dHGGiF1ALozm9CQeNtg2WwdUba76VYJg1nmb&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>form<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Accessing ACC\u2019s Wi-Fi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Austin Community College provides access to the internet via wireless network (Wi-Fi Secure) to all faculty and staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This process is intended for all ACC devices and personal mobile devices that will need internet access via ACC\u2019s Wi-Fi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to register a device to connect to the Wi-Fi, an ACCeID is required. To get connected, follow the steps below on your device. For any ACCeID issues related, click <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1avvfESoi7TkcV5j9PuH50Ye8JVAOov1wWXnhpAxM6CcLkEvb4VK3hmftYDdijtpumhukEIPx3gFY_3a9HbGJcsapJlRKzSAvRuGfjJMzg1km&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>How to connect your device to the ACC wireless network.<\/li><li>Ensure your laptop wireless is enabled.<\/li><li>Select \u201cACC Start Here\u201d.<\/li><li>Go to the URL: <a href=\"http:\/\/wireless.austincc.edu\">http:\/\/wireless.austincc.edu<\/a><\/li><li>Read the \u201cTerms and Conditions\u201d and check the box \u201cI agree to the Terms and Conditions\u201d.<\/li><li>Click \u201cACC Users\u201d.<\/li><li>Input your ACCeID and password.<\/li><li>Select \u201cFaculty \/ Staff\u201d.<\/li><li>Download the file.<\/li><li>Run the installer.<\/li><li>Click \u201cYes\u201d to install the Cloudpath Certificate.<\/li><li>Once the process is completed you will see \u201cACC Secure\u201d connected.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">ACC guest wireless network is also available. Click <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1avE2dI_apcuoMXhlIVzHzWMuf2SavC7ytlGz_S935ITu7dFXvQy2VnxF1QmtotqyyFsIUgpCjeTX5fQ95iZtlQ71JOC317iTNQy0wlzb5n5cvPPKjnIMNiB7wuPDBM9XGUUzCVUPcXdeMpKDyJgWoRoD2zdDR3X-PC8VGVACiFNM0gvmX-yKHmA=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here <\/strong><\/a>to learn how to connect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For step-by-step instructions for the different types of operating systems, click <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1avvfESoi7TkcTjeaEgpqlzUl6BJA-n_srrBOc-TZL_cpPrqqC-74tjiEs2Y54duy_Ae5qECCT2eghpUxoqAEGYAmZHHOjvUDyc7LBrks2nR-riOW3O7HxrKeU1lhdqKYDSG73HUazgIrxjgnaWBgUVcehSzGeJo9XdmU3_Oj0ynbcjqhprGpScQ=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To watch ACC Wi-Fi instructional videos, click on the systems below.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkGUQ7bc9Wk7Dz5GobgnpcoyZAkll7Mff3Tnm2M43PjDy8vdhVsKjAcFHsuTzIYyyRxxEUivYGZ48BimYj-gYV4SJ34v1EiZexKkhkw53dY63EV_KWeA2i-bhNQuKub3O12HIN0IOhtVgldWAhKXIkOkR7wvp38WaiNPZDqowt-rJ0=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">Windows 10<\/a><\/li><li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkGfKy___oqybIjPqmJRerupy8YKIzODid4DH-b4kTxnksrz6fSphtk-ZJnuI5JNkkwOkuZC6oFnblOiSMcnuQsXMy6jO8cBx4UKP6PX5_rc5Xj9fF67PXDt_NpuLEWGlhJ6hpY5GiK4WNBXPtKRSmqTjv5iKUon_jTOgH0tgaGnuM=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">macOS<\/a><\/li><li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkGlkLUrEiQgHIBIQ9Z_9yp7idKZgQ4-zh5aPZ83L9A9AnclDfB_3dviQiKAw01kbPeAFJ6BIVJJzBJDfeLQnpG7etRAK_3P454mEBWG6G_TYtpWoC5wKOQuEiCgq8UsFTnPyMsBD1MRgevxMy6kK4wAUduojGdSskMFwjb1G5Y3mY=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">Chromebook<\/a><\/li><li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkG7ZQ4UiCx1NE2hqW0fVKjwgUEF7aTBarla4g5kFzvAl7DswdC6xDjWqU0C6POjP7uREjjjKCE_atIBuujBEuwU9_DeGZLA9Zw6mttrU8GUGlXhEQmst5lYgc6PA6OLaLXU67d08lQm-lk8UH10PlLSg4GMwxJQTf0KQ-IpkzIy2E=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">Android<\/a><\/li><li><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkG3Ml5_WRU3vhUOb28TYM3AQ3RmTKO12LwJYdXWG0NvgGaGE3Y5WJzySwQUC7MicpX6mWB4r7nY4ObE4HZwyIMLJ8Tb-UAxEDY6aNo3DYLO6Tr797voqr4p-1V1C6mpiRxi-oi6H0Wo9CI0PUcBbCXkziWvHxy9lkwvRdgLZQKQ88=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">iOS<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong>: For any step that lists \u2018Student\u2019, please select \u2018Faculty\/Staff.\u2019<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When working from home, do not forget to connect your <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1avE2dI_apcuoBj9kit72slN-bmUlkF-wLH7xKkvp14DtIIkr2R7UhGmubYcEwz49YkSy63qtvrGepuccaTWqmOvycS4Ij-a0tRXXWJ6qMXyO4wEbb0OttArJXXL_RvbAWaqNcOwskyLo&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Global Protect VPN<\/strong><\/a> to maintain a secure connection while working with all ACC applications and services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional helpful links:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How to <strong>request support<\/strong>: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1akmtvoyEUcrQ70up6qIhvoBTJ6peHgfbpKkhLf0yUxl-MdmuFGi_HH4HYXuLnC8Dhwq8TQdpSYwQdkoNiyFGIgz9BWNwrxAEmwTNHEYFHq4oVRjh8ypyIOImURx3W3FbRLdUtBV15rfW16rUwb6n8_c=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>ACC Service Request Form<\/strong><\/a><\/li><li>To view all of our <strong>IT Security Policies and Standards<\/strong> that are in place please visit us <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq-3p2jt1-QYDAiDdLkL_U9t05yMvAyqDSkwgscMGmW4hDY5gCF9nsosujR6pbe0wneWKKcg3ZlQQEAcal_n95kGFCr38Ghp1v1RTmgoPt3jZxSjYbJGeGA0l-PVBlUDJw==&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here<\/strong><\/a><strong>.<\/strong><\/li><li>If you are <strong>teaching or working remotely <\/strong>use IT Remote-related resources:<a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1apYu8QHplojmeBVwTLe9bGeZAp23Fh43e5nW6043w2tKreTm7hd6psMlksDMzKeA50DgvTuXCc7n2w1zPkvDG3-PAiJ4mKrOA5x0VKVnRFM3N1Blr3tZLO1RUNliDNo6NLG8Bfrjfv6jxLBXr7SIHX0=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong> Getting Started Remotely<\/strong><\/a><\/li><li>How to reset <strong>ACC eID Password<\/strong>: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhAYHYS8CXpDSZa3vBpT0BBCTwQlN_oHzKRfZ9QhSv_7z2IaMyBm-BdMRVkl9ihGJxyRGmJvfVAGpiTuGObhok2YhuPRyu9I8ycdmP1wKSwErwFsMKBeFmwxBm9rNLpfFJSERhRvXe34dI2JjelRx8rADwbJptzPgg7&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>I forgot my ACC eID or password<\/strong><\/a><\/li><li>Resources for <strong>phone issues<\/strong> Voicemail\/ForwardingCalls: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhA6GyscPJwclBoNaDGoWnGkco5Y3IkjPzDo3sB-IB29O5tF53IQQcTtULqUZ5AdygimYbXJklI22f5iL-sQ7WX2JaAdIoX67Z_HN9nV4VheXv12Rjl0jAx1xDEVlNuMqPkinkzNxlbmINt34LO51gtvw==&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Check My ACC Desk Phone Voicemail<\/strong><\/a><\/li><li>Resources for <strong>Blackboard-related issues<\/strong>: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhAr1G4LKh0w0-4AdIrRGNHIshEtJpMoAFxSjjztou1GIIqzpxxGAQvevfmJzZhYDbInwE6VCV_XxoIzxFBlFHi4sLniQSdkvGa&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>ACC Blackboard Login<\/strong><\/a><\/li><li><strong>Faculty &amp; Staff Resources<\/strong>:<strong> <\/strong><a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhAh7rdWtSMsJtzXAlg7uDHpMNWasa3BWgRHg53kl1TwRg6cl2iAiX9Jks0nCru3qy2GUISdFYxif6QEpw8XWPT6amud5oDqmKI&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Faculty &amp; Staff<\/strong><\/a><\/li><li>Other related IT issues or resources, visit our <strong>IT website<\/strong>: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aowIt_gQK9WW0ZuqNNlC31JXsNxnepvh1orGVQ1huUSvfjMhI66ddlIN7tYRfNcQKaHxWSzdwjQctfpUGeJZSNKbPun9PuQ1gw==&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Information Technology<\/strong><\/a><\/li><li>Resources for <strong>Ellucian Datatel password<\/strong> resets: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhA-BE29NMTE5n5fAKNzVgVMpFgsWF8P7id5vmA4iz6CV4-neZjPMlHtRKpy3d4xE5ZKyFG0EL2dmljnYeLiOdx_cRyyd-d0nQ85tXde7z5AKHde7ooJ9kBFiHCJbZZ7GfqpN2znJGPCEc=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\">Access Colleague \/ Datatel<\/a><\/li><li>Resources for going back to the <strong>classroom, campus, COVID-19 protocols<\/strong> site: <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1aq5kliE8emhAhWmqr2iKsgMOzLguJ2VhYlWKAmYQjUCMZwk7eEvvdDYoL4QjfGoNI3KXaEWKMXAgmW7pc3KYCNJ-FlU5KN6NWKrC_jpZSyEXH5JYH2IsWWnBi9gH6gQ3JDO0kwe3X8DJ2lWLr2tUmNI=&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>Health &amp; Safety Protocols<\/strong><\/a><strong>&nbsp;<\/strong><\/li><li>For the most up-to-date <strong>ACC Coronavirus (COVID-19) information<\/strong> please visit the following link <a href=\"https:\/\/r20.rs6.net\/tn.jsp?f=001ZGTaBN_EQnrGxTOLNuMIpwin-Ahv6bJyMT4OAAoZcEywVQUt5Vi1arLhmVFNVOkG3H-UBUgeVtIXdk1DQ5CE51Igyb0WBqtDAiZxTnMwuw31fviof0vIrXM8eChOZdaLuWJN0W5WizoHJ_8qc3GtrgdJy-TQPN48&amp;c=GV_-MZzUBbUEE7jAjdg0Cjmfsa6J9ylpgoSFYDKGJ5KvxNGtz7N81Q==&amp;ch=x3_g1j4-_VbyjEyhmhsshgNStg6083fmcA6lsgYxgblhR9el5Vy3MA==\"><strong>here.<\/strong><\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>From the IT Newsletter Returning to campus from a long break might not be easy, and getting back to your work routine might feel difficult, especially if you experience IT-related issues.&nbsp; We want to make sure you know what steps to take and who to contact if you run into any of the common issues [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[9],"tags":[13,77],"class_list":["post-1406","post","type-post","status-publish","format-standard","hentry","category-it-news","tag-employees","tag-it","et-doesnt-have-format-content","et_post_format-et-post-format-standard"],"_links":{"self":[{"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/posts\/1406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/comments?post=1406"}],"version-history":[{"count":0,"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/posts\/1406\/revisions"}],"wp:attachment":[{"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/media?parent=1406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/categories?post=1406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infohub.austincc.edu\/shared-governance\/wp-json\/wp\/v2\/tags?post=1406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}