Austin Community College District (ACC) campuses are reopening and more students and employees are returning for teaching, learning, and working.
The college’s IT team shares advice and tips to ensure a smooth return. Below are resources and guides to support your transition back.
Prepare for Challenges
When returning to your office space or if you are moving to a new office, you could run into some issues or you might have some questions regarding procedure to request help for certain things. There is a high possibility that you will encounter one or a few of the following issues when you return to your office:
- Network connection problems due to network ports being inactive
- Cisco Voice over IP (VoIP) phones are not working
- Printers might show to be offline
- Unable to log in to systems due to password issues
- Monitors not working properly
- Missing peripherals
- Missing furniture
- You office was relocated from one location to another during the COVID-19 pandemic
In all cases, IT implores you or your campus manager to submit the ACC Service Request Form on your behalf so that IT may triage and position your requests. It is imperative that if you move offices during the pandemic, or upon return, that you submit the ACC Service Request Form so that technicians can update computer information and make sure that the phone Direct Inward Dial, or DID (3-XXXX) number, moves with the individual, the 911 record is updated along with correct username/dept, campus, and room number of each phone. Please help Telecom keep records current.
IT will prioritize student-facing service requests and classroom preparation requests. The technicians will then process all office requests and faculty/staff requests one after another as we know the volume will be heightened with everyone returning slowly back to campus. Please be prepared to be proactive in submitting a Service Request so that we can get a jump start on August 23. Don’t wait until the last minute.
Submit the ACC Service Request Form now and start preparing your return to campus.
If you received a loaner laptop during the pandemic that needs to be returned, follow the same practice and submit the ACC Service Request Form to return your loaner to a campus technician for assessment.
IT Chat is on hiatus until further notice. Technical support is returning to the campuses to prepare the College for success before fall semester begins. We will reassess chat again at a later date.
How to request support: ACC Service Request Form
To view all of our IT Security Policies and Standards that are in place, please visit us here.
Here are some useful links for other support issues:
If you are teaching or working remotely, use IT Remote-related resources: Getting Started Remotely
How to reset ACC eID Password: I forgot my ACC eID or password
Resources for phone issues, Voicemail, Forwarding Calls: Check My ACC Desk Phone Voicemail
Resources for Blackboard-related issues: ACC Blackboard Login
Faculty & Staff Resources: Faculty & Staff
For other related IT issues or resources, visit our IT website: Information Technology
Resources for Ellucian Datatel password resets: Access Colleague / Datatel
Resources for going back to classroom, campus, COVID protocols site: Health & Safety Protocols
In order for IT to resolve any issue you might encounter when you return to campus, we need you to please submit the ACC Service Request Form to help expedite the question/issue. Submitting a service request not only assists us with expediting issues/requests, but also documentation, history, knowledge base development, and potential preventative measures. Our solutions database grows with each trouble ticket, and we can use that to find patterns and likely problems. From there we can develop solutions each of our technicians can find easily, which speeds up the issue resolution process. We sincerely appreciate your support in our efforts to improve our services.